Tickets must be purchased online, in advance, at https://www.jwhillcountrychristmas.com/. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.
The Chill Pass is an exclusive benefit for overnight guests of JW Marriott San Antonio Hill Country Resort & Spa and is a complimentary perk included with your room reservation. Chill Pass offers front-of-line access and shorter wait times into ICE!. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.
Please plan to arrive 15 minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.
It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see hotel service desk for further details.
All guests are provided signature blue parkas to help them keep warm. These parkas are calf-length, winter coats with hoods. Our parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, we recommend dressing warm for the occasion. (Think winter at the North Pole). Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required.
All pathways through ICE! are carpeted, and hiking or outdoor boots are not required. We do recommend wearing comfortable shoes. Closed-toe shoes, however, are required.
Extra Cool Hour is an exclusive benefit for overnight guests at JW Marriott San Antonio Hill Country Resort & Spa and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in Reindeer Ridge, which includes ICE!, Snow Tubing at Snow Flow Mountain and Snowball Build & Blast, one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.
All overnight guests who purchased a package will receive an email prior to the date of reservation with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
The majority of the ICE! attraction is accessible by wheelchairs, while some of the areas inside are not (such as the ice slides). Strollers are allowed in the attraction.
Guests are welcome to take photos and shoot video inside the ICE! attraction. It is important you check the manufacturer’s information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. JW Marriott San Antonio Hill Country Resort & Spa is not responsible for damage to any phone and/or camera equipment. Once thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, tripods and related equipment are not allowed.
We offer multiple parking locations both on-site and off-site with a shuttle service. Upon arrival, please follow signs to your designated parking location. We highly recommend arriving early to allow ample time for parking.
$20 - Off-Site – Available on Select Dates for Day Guests
$34 - Self Parking On Site - Available on Select Dates for Day Guests & Daily for Overnight Guests
$45 - Valet – Available Daily for Overnight Guests
In and out privileges are for overnight guests only. Day guests are charged per entry. Tax is additional to listed rates. Additional parking fees may apply. Click here to pre-pay for self-parking before your visit.
You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees Fahrenheit inside the exhibit, so you’ll want to bundle up and keep that in mind when it comes to how much time you plan spend. Most guests will experience ICE! between 20-40 minutes.
The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides.
The height restriction for Snow Flow Mountain is 42” tall. All riders must be able to carry their own tube to able to ride this ride. Riders are limited to one rider per tube. Parents holding their children on their lap on this ride is not allowed. Before purchasing your mobile tickets online, please be sure to read the ‘Know Before You Go’ rules and restrictions on the ticketing site.
Please be aware that our resort is cashless and accepts credit card & mobile payment only. This includes all locations throughout the resort - front desk, food & beverage outlets, retail, special events, parking, etc.
Guests can convert their cash into $20-$500 gifts cards at Cash-to-Card kiosks located on-site at Starbucks and TPC Clubhouse by 18 Oaks.
Please note hours of operation may vary by event and by day. Click here for a detailed list of the hours of operation for this week’s events. www.jwhillcountrychristmas.com
There are many different activities and events available for guests to enjoy at the Resort, including ICE!. For a full list of available options, please visit www.jwhillcountrychristmas.com.
Advance purchase of tickets online is required. There are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.
Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. For all attractions that have timed entry, it is very important that you are not late for your selected time slot.
Please plan to arrive 15 minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.
It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see hotel service desk for further details.
Tickets purchased by day guests are non-refundable. Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 7 days prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email. Ticket insurance is available for purchase, and insurance cancellation policies will apply.
While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests.
All overnight guests who purchased a package will receive an email prior to the date of reservation with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
Check-in begins at 4pm. If you arrive on-site and your room is not yet ready, you can choose to leave your luggage in the car or drop it off at the Bell Stand. Come prepared for fun so that you can immediately begin to enjoy the resort activities while our teams prepare your room. After you join our waitlist, or complete your Mobile Check-In, we will simply text or message you through the Marriott Bonvoy App when your room is ready. You can then use Mobile Key or stop by the Front Desk to receive your room keys. If you forego the desk, we do recommend you stop by later in the day to receive your exclusive guest wristbands.
All adults in your party will be provided a wristband at check-in. This wristband unlocks exclusive benefits available to our overnight guests. Upon check-in you will scan the QR code on your band to review your “Exclusive Hotel Guest Benefits”. Please note - perks may vary slightly day-by-day.
On all peak days, our overnight guests will have exclusive access to our Resort Parking Garage and Valet Services (pending availability). Please be aware that traffic entering the resort and parking delays are possible due to a high volume of guests during the season. We highly recommend allowing yourself extra time upon arrival, especially during peak check-in periods.
$34 - Self Parking On-Site
$45 - Valet – Available Daily for Overnight Guests Only
In and out privileges are for overnight guests only. Tax is additional to listed rates. Additional parking fees may apply. Click here to pre-pay for self-parking before your visit.
All overnight guests who purchased a package will receive an email prior to the date of reservation with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
The Chill Pass is an exclusive benefit for overnight guests of JW Marriott San Antonio Hill Country Resort & Spa and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE! and Snow Tubing. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.
Extra Cool Hour is an exclusive benefit for overnight guests at JW Marriott San Antonio Hill Country Resort & Spa and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in Reindeer Ridge, which includes ICE!, Snow Tubing at Snow Flow Mountain and Snowball Build & Blast, one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.
We have multiple restaurants and grab-and-go options at the resort. Overnight guests receive priority seating in our restaurants and on certain peak days and evenings our restaurants are open exclusively for overnight guests, however, a wait time is possible, and we highly recommend making a reservation in advance if choosing to dine at 18 Oaks.
Please be aware that our resort is cashless and accepts credit card & mobile payment only. This includes all locations throughout the resort - front desk, food & beverage outlets, retail, special events, parking, etc.
Guests can convert their cash into $20-$500 gifts cards at Cash-to-Card kiosks located on-site at Starbucks and TPC Clubhouse by 18 Oaks.
We have multiple restaurants and grab-and-go options at the resort. Overnight guests receive priority seating in our restaurants and on certain peak days and evenings our restaurants are open exclusively for overnight guests, however, a wait time is possible, and we highly recommend making a reservation in advance if choosing to dine at 18 Oaks.
$20 - Off-Site – Available on Select Dates for Day Guests
$34 - Self Parking On-Site - Available on Select Dates for Day Guests & Daily for Overnight Guests
$45 - Valet – Available Daily for Overnight Guests
In and out privileges are for overnight guests only. Day guests are charged per entry. Tax is additional to listed rates. Additional parking fees may apply. Click here to pre-pay for self-parking before your visit.
