Please note hours of operation may vary by event and by day. Click here for a detailed list of the hours of operation for this week’s events. www.jwhillcountrychristmas.com
There are many different activities and events available for guests to enjoy at the Resort, including ICE!. For a full list of available options, please visit www.jwhillcountrychristmas.com.
Advance purchase of tickets online is required. There are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.
Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. For all attractions that have timed entry, it is very important that you are not late for your selected time slot.
Please plan to arrive 15 minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.
It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see hotel service desk for further details.
Tickets purchased by day guests are non-refundable. Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 7 days prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email. Ticket insurance is available for purchase, and insurance cancellation policies will apply.
While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests.
All overnight guests who purchased a package will receive an email prior to the date of reservation with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.