The height restriction for Snow Flow Mountain is 42" tall. All riders must be able to carry their own tube to ride. Riders are limited to one rider per tube. For safety, parents are not allowed to hold children on their laps on the attraction. Before purchasing your mobile tickets online, please be sure to read the "Know Before You Go" safety policies and restrictions on the ticketing site.
Check‑in begins at 4:00 p.m. If your room is not ready upon arrival, you may store luggage with Bell Services and enjoy the resort and its amenities. You'll be notified by text, or via the Marriott Bonvoy App, when your room is ready.
The Chill Pass is an exclusive and complimentary benefit for overnight guests of JW Marriott San Antonio Hill Country Resort & Spa. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ice!. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.
As an overnight guest who purchased a package, you will receive an email prior to the date of your reservation with instructions on how to reserve your ticket time slot and receive your electronic ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.