Check-in begins at 4pm. If you arrive on-site and your room is not yet ready, you can choose to leave your luggage in the car or drop it off at the Bell Stand. Come prepared for fun so that you can immediately begin to enjoy the resort activities while our teams prepare your room. After you join our waitlist, or complete your Mobile Check-In, we will simply text or message you through the Marriott Bonvoy App when your room is ready. You can then use Mobile Key or stop by the Front Desk to receive your room keys. If you forego the desk, we do recommend you stop by later in the day to receive your exclusive guest wristbands.
All adults in your party will be provided a wristband at check-in. This wristband unlocks exclusive benefits available to our overnight guests. Upon check-in you will scan the QR code on your band to review your “Exclusive Hotel Guest Benefits”. Please note - perks may vary slightly day-by-day.
On all peak days, our overnight guests will have exclusive access to our Resort Parking Garage and Valet Services (pending availability). Please be aware that traffic entering the resort and parking delays are possible due to a high volume of guests during the season. We highly recommend allowing yourself extra time upon arrival, especially during peak check-in periods.
$34 - Self Parking On-Site
$45 - Valet - Available Daily for Overnight Guests Only
In and out privileges are for overnight guests only. Tax is additional to listed rates. Additional parking fees may apply. Click here to pre-pay for self-parking before your visit.
All overnight guests who purchased a package will receive an email prior to the date of reservation with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
The Chill Pass is an exclusive benefit for overnight guests of JW Marriott San Antonio Hill Country Resort & Spa and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE! and Snow Tubing. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.
Extra Cool Hour is an exclusive benefit for overnight guests at JW Marriott San Antonio Hill Country Resort & Spa and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in Reindeer Ridge, which includes ICE!, Snow Tubing at Snow Flow Mountain and Snowball Build & Blast, one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.
We have multiple restaurants and grab-and-go options at the resort. Overnight guests receive priority seating in our restaurants and on certain peak days and evenings our restaurants are open exclusively for overnight guests, however, a wait time is possible, and we highly recommend making a reservation in advance if choosing to dine at 18 Oaks.