Tickets must be purchased online, in advance, at https://www.jwhillcountrychristmas.com/. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.
The Chill Pass is an exclusive benefit for overnight guests of JW Marriott San Antonio Hill Country Resort & Spa and is a complimentary perk included with your room reservation. Chill Pass offers front-of-line access and shorter wait times into ICE!. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.
Please plan to arrive 15 minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.
It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see hotel service desk for further details.
All guests are provided signature blue parkas to help them keep warm. These parkas are calf-length, winter coats with hoods. Our parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, we recommend dressing warm for the occasion. (Think winter at the North Pole). Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required.
All pathways through ICE! are carpeted, and hiking or outdoor boots are not required. We do recommend wearing comfortable shoes. Closed-toe shoes, however, are required.
Extra Cool Hour is an exclusive benefit for overnight guests at JW Marriott San Antonio Hill Country Resort & Spa and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in Reindeer Ridge, which includes ICE!, Snow Tubing at Snow Flow Mountain and Snowball Build & Blast, one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.
All overnight guests who purchased a package will receive an email prior to the date of reservation with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
The majority of the ICE! attraction is accessible by wheelchairs, while some of the areas inside are not (such as the ice slides). Strollers are allowed in the attraction.
Guests are welcome to take photos and shoot video inside the ICE! attraction. It is important you check the manufacturer’s information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. JW Marriott San Antonio Hill Country Resort & Spa is not responsible for damage to any phone and/or camera equipment. Once thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, tripods and related equipment are not allowed.
We offer multiple parking locations both on-site and off-site with a shuttle service. Upon arrival, please follow signs to your designated parking location. We highly recommend arriving early to allow ample time for parking.
$20 - Off-Site - Available on Select Dates for Day Guests
$34 - Self Parking On Site - Available on Select Dates for Day Guests & Daily for Overnight Guests
$45 - Valet - Available Daily for Overnight Guests
In and out privileges are for overnight guests only. Day guests are charged per entry. Tax is additional to listed rates. Additional parking fees may apply. Click here to pre-pay for self-parking before your visit.
You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees Fahrenheit inside the exhibit, so you’ll want to bundle up and keep that in mind when it comes to how much time you plan spend. Most guests will experience ICE! between 20-40 minutes.
The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides.
The height restriction for Snow Flow Mountain is 42” tall. All riders must be able to carry their own tube to able to ride this ride. Riders are limited to one rider per tube. Parents holding their children on their lap on this ride is not allowed. Before purchasing your mobile tickets online, please be sure to read the ‘Know Before You Go’ rules and restrictions on the ticketing site.
Please be aware that our resort is cashless and accepts credit card & mobile payment only. This includes all locations throughout the resort - front desk, food & beverage outlets, retail, special events, parking, etc.
Guests can convert their cash into $20-$500 gifts cards at Cash-to-Card kiosks located on-site at Starbucks and TPC Clubhouse by 18 Oaks.